Man working in office

Troubleshooting

First steps to check

In many cases when the hearing aids are not working properly a thorough cleaning helps as dirt and cerumen can clog the receiver (loudspeaker). Check that the soft tips and filters are not blocked by earwax or damaged - this components can be cleaned or replaced. Watch our short tutorials to see how it is done.
How to clean an Instant Fit hearing aid

Cleaning the hearing aid

  • Clean or replace the soft tip
  • Replace the wax guard filter
  • Suggestion: Change the soft tip and filter every month, or sooner if necessary
Microphone opening IF CIC LI 8

Additional components

  • Check those other components of the hearing aid, such as microphone openings are not blocked by earwax
  • Use a brush to superficially remove dirt around the slots
  • Caution: Do not insert any objects into the microphone slots or receivers of the hearing aid
  • Restart your device
  • Check settings, confirm that it is not set to mute mode unintentionally
  • Increase the volume to see if sound returns
  • If you have multiple programs, try switching through them to see if sound returns
  • Suggestion: Ask your hearing care professional about deep cleaning services
  • Suggestion: Consider using dehumidifying equipment to remove moisture that may accumulate from daily use
  • Suggestion: Follow the instructions provided in the user guide or consult with your hearing care professional for additional information related to your hearing aids
If the previous suggestions do not resolve your issue, check the battery status.
To get a guide how to do this select your hearing aid battery type.
pile of hearing aid batteries

Disposable batteries
Charger IF CIC Li with hearing aids

Rechargeable batteries
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