First steps to check
In many cases when the hearing aids are not working properly a thorough cleaning helps as dirt and cerumen can clog the receiver (loudspeaker). Check that the device is not blocked by earwax.
Troubleshooting
Replacing the wax guard
- Periodically check that the wax guard filter is not blocked by ear wax
- If it is dirty or blocked replace the filter
- Suggestion: Change the filter every month, or sooner if necessary
Cleaning your hearing aid
- Use a soft dry cloth to clean the exterior of the hearing aid
- If your hearing aid is equipped with a vent, pass a thin filament or nylon through the ventilation canal to clean from the inside
- Use a small brush to remove any debris from the housing
Replacing the microphone filter
- Periodically check the microphone filter for blockages or damage
- Replace the microphone filter as needed to promote optimal performance
- Suggestion: Change the microphone filter every 3 to 4 months, or sooner if necessary
Additional checks
- Check those other components of the hearing aid, such as onboard controls, etc., are not blocked by earwax
- Restart your device
- Check settings, confirm that it is not set to mute or telecoil mode unintentionally
- If you have multiple programs, try switching through them to see if sound returns
- Increase the volume to see if sound returns
- Suggestion: Ask your hearing care professional about deep cleaning services
- Suggestion: Consider using dehumidifying equipment to remove moisture that may accumulate from daily use
- Suggestion: Follow the instructions provided in the user guide or consult with your hearing care professional for additional information related to your hearing aids
Is the issue solved?
If the previous suggestions do not resolve your issue, check the battery status.
To get a guide how to do this select your hearing aid battery type.
To get a guide how to do this select your hearing aid battery type.
