Next steps to solve the problem
After you have checked that the hearing aid is not clogged, please make sure that it is turned on and the battery is loaded.
Troubleshooting
Check battery status in Audio Service App
- The battery status of your connected hearing aids is typically displayed on the App´s main dashboard or home screen. You will see a visual battery indicator or icon showing the current charge level of each hearing aid
- If you tap on the battery symbol within the app, more detailed battery information may be displayed
- You will see the remaining battery percentage or estimated hours left. You will see the remaining battery status for each hearing aid
- If you have enough charge please jump to the bottom of this page
- If the hearing is not charged, please charge it for 30 minutes and try again
- If it is not charging, please continue with the next steps
Check the charger
- Verify the charger is plugged into the power supply
- When the charger is properly plugged in initially, the charger LED status light should turn on
- Make sure that the charger is not placed in the sun as it can cause overheating
- When the hearing aids are placed correctly the LED lights will start blinking green
- If the light turns red please contact your hearing care professional
- Suggestion: If the charger is not turning on, try with another cable and power plug or try plugging it into another power outlet
Check the charging area and charging contacts
- Check that the charging area in the charger is clean and not blocked by wax and debris
- If your charger is equipped with metallic charging pins, verify that the charging contacts are not blocked by debris
- To clean your charger unplug the charger and remove the hearing aids
- Wipe the charger with a dry, lint-free cloth. If needed, you can use a lightly dampened (not wet) cloth with water to remove stubborn dirt, but never let moisture enter the charging ports
- Use a dry, soft brush to gently sweep away dust, earwax, or debris from the charging ports (never use sharp objects or liquids inside the charging slots)
- If your charger has ventilation openings or LED indicators, make sure these are clean and not blocked by dust
- Caution: Do not use abrasive liquids or chemicals to clean the charger
Other tips
- Check for any visible moisture or physical damage
- If the device was exposed to moisture, let it dry completely (use a drying kit if available)
- Check for corrosion on the charging contacts
- Follow additional instructions provided in the user guide
- Consult your hearing care professional for instructions and to perform a deep cleaning of your charger and hearing aids