Man working in office

Troubleshooting

First steps to check

In many cases when the hearing aids are not working properly a thorough cleaning helps as dirt and cerumen can clog the receiver (loudspeaker). Check that the earpiece components are not blocked by earwax or damaged - this components can be cleaned or replaced. Verify that the tube is not blocked or has any cracks, as tubes can become rigid and break overtime. Check that the tubing is properly attached and not kinked. Watch our short tutorials to see how it is done.
How to change the Ear Tip and filter

Ear Tip and filter

  • Clean or replace the Ear Tip
  • For cleaning use a dry soft cloth to remove any earwax that may have accumulated on the exterior of the Ear Tip
  • Replace the wax guard filter
  • Suggestion: Change the soft tip and wax guard filter every month, or sooner if necessary
How to clean your hearing aid

Thin Tube

  • Caution: Correctly identify the hearing aid and tube for each ear (red for the right ear and blue for the left ear)
  • Remove the tube from the hearing aid by turning it counterclockwise
  • Pass a thin filament or nylon through the tube to clean it from the inside
  • After cleaning, confirm the tube is reattached correctly by turning it clockwise
  • Suggestion: Change the tube every 3 to 4 months, or sooner if necessary
Example of microphone openings on hearing aids

Additional components

  • Check those other components of the hearing aid, such as microphone openings, onboard controls, etc. are not blocked by earwax
  • Use a brush to superficially remove dirt around the slots
  • Caution: Do not insert any objects into the microphone slots or receivers of the hearing aid
  • Restart your device
  • Check settings, confirm that it is not set to mute or telecoil mode unintentionally
  • If you have multiple programs, try switching through them to see if sound returns
  • Suggestion: Ask your hearing care professional about deep cleaning services
  • Suggestion: Consider using dehumidifying equipment to remove moisture that may accumulate from daily use
  • Suggestion: Follow the instructions provided in the user guide or consult with your hearing care professional for additional information related to your hearing aids
If the previous suggestions do not resolve your issue, check the battery status.
To get a guide how to do this select your hearing aid battery type.
pile of hearing aid batteries

Disposable batteries
Examples of chargers for BTE hearing aids

Rechargeable batteries
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