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Troubleshooting

Next steps to solve the problem

After you have checked that the hearing aid is not clogged, please make sure that it is turned on and the battery is full.
screenshot of the battery status in the app

Check battery status

  • You can check the battery status with a battery tester or in the Audio Service App
  • The battery status of your connected hearing aids is typically displayed on the App´s main dashboard or home screen. You will see a visual battery indicator or icon showing the current charge level of each hearing aid
  • You will see the remaining battery status often shown as "full", "medium", or "low"
  • If you tap an the hearing aid symbol within the app, more detailed battery information may be displayed
  • If you have enough charge please jump to the bottom of this page
How to change batteries in BTE and RIC devices

Changing the battery

  • Caution: Batteries can degrade in quality if not stored properly in a temperate and dry environment. The temperature should be moderate, without fluctuations, and not in humid places
  • Check the expiration date of your batteries, the date is indicated on the original packaging
  • When removing the battery from the packaging, remove the sticker and wait at least 20 seconds to allow the battery to activate properly before inserting it in to the hearing aid
  • After closing the battery door your hearing aid should turn on and release a tone. You can verify that the hearing aid emits a sound or beep by placing it between your hands. The sound may be subtle, ask another person to confirm if the hearing aid provides any sound

Other tips

  • When opening the battery compartment, check that no dirt or earwax has accumulated inside, or if the metal pins inside that hold the battery show signs of corrosion
  • Caution: if this is the case, consult your hearing care professional for instructions and to perform a deep cleaning
  • Check for any visible moisture or physical damage
  • If the device was exposed to moisture, let it dry completely (use a drying kit if available)
  • Follow additional instructions provided in the user guide
  • Consult your hearing care professional for instructions
To the user guide
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