Troubleshooting

Support for hearing aids

Here are the most common problems that can cause your hearing aids to malfunction and how to fix them. The first step is to determine which hearing aid you have.

1. Please click on the picture that resembles your hearing aid.

Before you are guided through the troubleshooting process, we need one more piece of information.

2. Please select what kind of ear piece and tube you have.

Example of RIC hearing aid with soft tip

Example of BTE hearing aid with Soft Tip

Example of RIC hearing aid with Click Mould

Before you are guided through the troubleshooting process, we need one more piece of information.

2. Please select what kind of hearing aid you are wearing.

What to do if your hearing aid is not working?

1. Please click on the picture that resembles your hearing aid.

Behind-the-ear hearing aids

In-the-ear hearing aids

Behind-the-ear hearing aids

2. Please select what kind of ear piece and tube you have.

Receiver with soft tip

Tube with soft tip

Receiver with Click Mould

Ear mould with fixed tubing

In-the-ear hearing aids

2. Please select what kind of hearing aid you are wearing.

Custom made hearing aid with hard shell

In-the-ear hearing aid with soft tip