Do you have questions about using your hearing system or about current technologies and developments? Then you’ve come to the right place! If you do not find your question among the selection options below, simply contact our service team – and we will respond to your inquiry!
The Smart Key cannot be paired with the hearing system. Please switch off the hearing system (open battery drawer) and wait approx. 20 seconds before switching the hearing systems back on again. The hearing system is then in pairing mode for 3 minutes. (See also guideline)
Please send in the hearing system, including the charging station.
Please check whether the insert is securely screwed into the Smart Power charging station. (Also see the video)
Please ensure that you did not hold down the P button too long.